Terms and conditions
Our Terms and Conditions of Service for anyone who’s not a business.
1. These terms
a. What is covered in these terms. If we’ve earned your trust and you are thinking about buying an intelligent appliance from us, then above all thank you! Please do keep on reading – these are the terms and conditions on which we’ll be supplying our products to you.
b. It’s really important for you to read them. No-one ever bothers to read this bit do they? Well, you really should as then you’ll find out loads of important information like, who we are, how we’ll get your intelligent appliance to you, how either of us can change or end the contract, what you can do if there are any problems, and loads of other stuff too.
2. Who we are and how to get in touch with us
a. Who we are. We are Intelligent Appliances, a company registered in England and Wales. That’s a lot of words so we’re going to call ourselves “IA”, “We” or “Us”. Our company registration number is 12454861 and our registered office is Clockwise, Yorkshire House, Greek Street, Leeds, LS1 5SH. And our registered VAT Number is GB 567252720.
b. How to get in touch. Our phone number is 0113 468 8986. Our email address is firstname.lastname@example.org.
c. How we’ll get in touch with you. If we need to speak to you, we’ll call you or write to you, at the phone number, email address or postal address you give us when you are kind enough to order from us.
d. "Writing" includes emails. It doesn’t matter to us if you send a letter or an email. Either way, when we talk about "writing" or "written" in these terms, we mean both letters and emails.
e. Is this the right bit for you? We sell to both businesses and individuals. This bit of our Terms is intended for you if you’re buying an intelligent appliance for use in your home. If that’s sorted, let’s crack on.
3. Registering your details
a. The journey starts here. If you’ve found the intelligent Appliance for you and are kind enough to want to buy one from us, we need you to register a few details with us so we can make sure every bit of the journey goes swimmingly well. This is where we need your help to give us information which is up-to-date and mistake-free. What this means is taking a deep breath and sharing: your name; your e-mail address; your phone number (in case we need to contact you directly about an order query); and your delivery and billing (cardholder) addresses, including accurate postcodes. We do need the billing address of any credit card you use to be able to complete your purchase.
b. We’ll bundle all this special information up and put it safely away in your own dedicated “My IA account” which should mean you don’t have to keep telling us the same thing over and over again. Please do keep this information up to date with us so that we don’t have any problems staying in touch.
4. “Let’s shake on it”. Also known as “making sure we have a contract in place”.
a. Accepting your order. We will email you to say we are accepting your order and at that point acceptance takes place. As soon as you get that email, the deal is done, we have a contract between us.
b. What happens if we don’t accept your order? Sometimes we might not be able to accept your order. We hate it when that happens, but it might be a sticky stock situation or something else which has gone horribly wrong. If this is the case, we’ll be sure to let you know in writing and you won’t be laying out any money.
c. An order number. At the point we say “Thank you very much, we accept your order” then we’ll also send you a unique order number. If you can, please use this order number when you’re talking to us. Right up to the point where you’re playing happily with your new intelligent appliance, it will help us to keep track on progress through that order number.
d. Where you live matters. We put a lot of effort into bringing sunshine into our customers lives and we’re only set up to do that in the United Kingdom and Ireland. If you live anywhere else, then we’re really sorry but we can’t accept an order from you.
5. Our Intelligent Appliances
a. Not everything looks or works exactly the same. Any images on our website are for illustrative purposes only. Although we have made every effort to display our products accurately, we can’t guarantee there won’t be any slight variations from our images when you take delivery of your intelligent appliance. Although we have made every effort to be as accurate as possible, we can’t guarantee any of the sizes, dimensions and measurements and specifications shown on our website. It’s the same for any performance or production figure – they’re based on experience gained during tests and sometimes these will be different when you come to use the products.
a. Minor changes to our Intelligent Appliances. There are a couple of reasons where we might end up changing our products slightly:
1. to reflect changes in relevant laws and regulatory requirements; and
2. to put in place minor adjustments and improvements to design and style.
b. Bigger changes to our Intelligent Appliances and these terms. We may also want to make more substantial changes to these terms or to the design of our intelligent appliances themselves. If we do this, don’t worry, we’ll always let you know and hope that you’ll think the changes are a good thing. That said, if you don’t, you can contact us to end the contract before the changes take effect and receive a refund for any intelligent appliances that you’ve paid for but haven’t received yet.
7. Delivering our Intelligent Appliances
a. Delivery costs. Most of the time that you order from us, the cost of delivery will be included in the price we give you. If this isn’t the case, the cost of delivery will be shown on our website when you progress to the checkout page.
b. How long will you take to deliver my order? We’ll send out your intelligent appliance within 10 working days from date of booking your delivery with us. We do need you to be at home when we deliver to you, so we’ll contact you with some suggested dates and times and agree a delivery slot with you.
c. We are not responsible for delays outside our control. If our delivery of your intelligent appliance is delayed by an event outside our control, then we’ll contact you as soon as possible to let you know and we’ll take steps to minimise the effect of the delay. Provided we do this we won’t be liable for any delays caused by the event. We’ll keep working to get your intelligent appliance to you but if we tell you there is a risk of substantial delay you may contact us to end the contract and receive a refund.
d. As we said, we do need you to be at home when we deliver. When we deliver your Intelligent Appliance, we’ll bring it inside, unwrap it and prepare it for use. If you’re not at home for the agreed delivery time, then we may need to charge you for coming back another time.
e. If you do not re-arrange delivery. If something has gone wrong and you weren’t available for the agreed delivery time, we’ll be in touch to arrange another delivery. Please do help us with this otherwise we may have to charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and clause 10.b will apply.
f. If we deliver your intelligent appliance late you can get legal. You may have certain legal rights if we deliver your intelligent appliance late (a scary thought, but true). If 30 days go by without receiving your intelligent Appliance, then you may treat the contract as at an end straight away if any of the following apply:
1. we have refused to deliver your intelligent appliance; or
2. you told us before we accepted your order, and we accepted the order knowing that delivery within the delivery deadline was essential.
g. Ending our contract for late delivery. If you choose to treat the contract as at an end for late delivery under clause 7.f then you can cancel your order for your intelligent appliance and even reject any intelligent appliances that have been delivered. You must do this through the ‘My IA Account’ section of our site. After that we will refund any sums you have paid to us for the cancelled intelligent appliances and their delivery. If the intelligent appliance has been delivered to you, you will have to contact us so that, depending the size of your intelligent appliance, we can either send you out labels for you to return it to us or we can organise collection by us. We reserve the right to charge you reasonable costs to cover this return or collection.
h. You’re now the proud new owner of an intelligent appliance. You become the proud new owner when you have paid for your intelligent appliance in full including VAT, along with any delivery charges (where appropriate). Risk in the intelligent appliance passes at the point at which we deliver it to you at your chosen address.
i. What happens if you don’t tell us all we need to know. Before we can deliver your appliance to you, we need a bunch of information like where you live. We’ll try and collect all of this as part of the order process. However, if you miss out a few bits or it doesn’t look right then we will contact you via email to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.b will apply) and/or charge a reasonable sum, purely to compensate us for any extra work that is required as a result.
j. Delays when we don’t have all the right information. If you haven’t given us all the information we need then please do understand that we won’t be able to deliver your intelligent appliance.
8. Your rights to end the contract
a. We’ll be really sorry to see you go but you can always end your contract with us. Your rights when you end the contract will depend on whether there is anything wrong with your intelligent appliance, whether we’re doing what we’re meant to and when you decide to end the contract:
1. If your intelligent Appliance is faulty or we didn’t describe it correctly you may have a legal right to end the contract (or to get it repaired or replaced or to get some or all of your money back);
2. If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.b; or
3. If you have just changed your mind, see clause 8.c. You may be able to get a refund if you are within the cooling-off period, but, depending on where you are, you may have to pay the costs of return of your intelligent appliance.
b. We messed up. If you are ending a contract for a reason set out at (1) to (4) below then we put our hands up and say “we messed up”. The contract will end immediately, and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. You can do this if:
1. we have told you about an upcoming change to our intelligent appliances or these terms which you do not agree to (see clause 6.b);
2. we have told you about an error in the price or description of the intelligent Appliance you have ordered and you do not wish to proceed;
3. there is a risk that supply of your intelligent Appliance may be significantly delayed because of events outside of our control;
4. you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see clause 7.f).
c. What if I change my mind after ordering? In the UK and Ireland there is great news for you - all consumers have a legal right to change their mind within 14 days of ordering and receive a refund. You have these rights because of a piece of legislation called the Consumer Contracts Regulations 2013.
d. So I have 14 days? The law gives you 14 days, but we want to make sure that your intelligent appliance really is the right bit of kit for you. This means that we will give you up to 28 days to change your mind. All we ask is that you follow our Returns Policy.
9. How to end the contract with us (including if you have changed your mind)
a. Tell us you want to end the contract. To end the contract with us, please let us know by logging into the ‘My IA Account’ section of our website, go to ‘My Orders’ and follow the return process. If you have any questions or need help, please email us anytime at email@example.com.
b. Returning products after ending the contract. If you end the contract for any reason after the intelligent Appliance has been dispatched to you or you have received it, you must return it to us if you want a refund. For more details on how to do this, please see our Returns Policy.
10. Sometimes it’s okay for us to end the contract too.
a. We may end the contract if you break it. We won’t do it lightly but there may be times when we do need to end our contract with you, at any time by writing to you if:
1. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the intelligent Appliance to you or you keep providing us with the wrong information; or
2. you fail to accept delivery and then do not, within a reasonable time, arrange for a redelivery.
b. If you break the contract, there may be a small cost. If we end the contract in the situations set out in this clause 10, we will refund any money you have paid for any intelligent appliances we have not provided. However, we also reserve the right to deduct or charge you reasonable compensation for the net costs we will incur because of your breaking the contract.
11. What if there is a problem with my intelligent appliance?
a. We won’t judge. We’d rather know if there’s something wrong. If you have any questions or complaints about your intelligent Appliance, please contact us. You can email our team, whose middle name is “here-to-help”, at firstname.lastname@example.org.
b. Summary of your legal rights. Our aim is always to send you only uniquely awesome intelligent Appliances; that said, the law does say that any goods you buy on the internet have to come as described, as well as being fit for purpose and of satisfactory quality. If you feel that our intelligent appliances don’t pass this test with flying colours, then please let us know. If you want a more detailed summary of all your rights as a consumer then please visit the Citizens Advice website www.adviceguide.org.uk or call 0800 144 8848 if you are in England and 0800 702 2020 if you are in Wales.
12. My intelligent Appliance has stopped working and I’m really not very happy about it. Quite right too. We don’t like it when this happens which is why we’ve put in place a mind-boggling 5-year warranty. Please take a look at our Intelligent Appliances Warranty to see what’s covered and what to do to get your intelligent appliance up and running.
13. Price and payment
a. You’re the one that I want. What do I have to pay? The price of our intelligent appliances (which includes VAT and other taxes) will be the price shown on the order pages when you placed your order. It will be in £ sterling. We will do everything we reasonably can to make sure that the price of the intelligent appliance advised to you is correct. However, we do make mistakes sometimes, so please see clause 13b. below for what happens if we find an error in the price of the intelligent appliance you order.
b. Oh lummy, we got a price wrong. There is always the chance that despite our best efforts we price something incorrectly. We will normally check prices before accepting your order so that, where the intelligent Appliance's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any intelligent appliance/s sent to you.
c. When and how we ask you to pay. We accept payment via major debit and credit cards, Paypal, Google Pay, Apple Pay and you’ll have the chance to choose which way to pay at the order stage. There may be the chance to look at financing options for some of our intelligent Appliances. We do need paying in full please (whether directly by you or from a company offering you financing solutions) before we can send out any products to you.
d. Permission to use. When you buy one of our intelligent appliances, you are confirming that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we won’t get paid. That means we will unfortunately not be liable for any delay or non-delivery.
14. How annoying something has been lost or damaged. Now what?
a. We are responsible to you for ‘foreseeable’ loss and damage caused by us. If we breach these terms or fail to act with reasonable skill and care, then we accept that we should be responsible for any loss or damage you suffer that is a foreseeable result. ‘Foreseeable’ is a long word no-one uses very often these days, what do we mean? Well loss or damage is foreseeable if either it is obvious that it will happen or if, at the time of your order, both of us knew it might happen. In the same way as we cover you for loss that is foreseeable, we expressly exclude responsibility for any loss or damage that is unforeseeable.
b. So you exclude all damage that isn’t foreseeable? Don’t worry, if some types of damage happen then we can’t wriggle out of being responsible for it. This includes a situation where we’ve been negligent or somehow have caused death or personal injury. We also don’t/can’t/won’t exclude any liability for us acting fraudulently in any way.
c. We are not liable for business losses. Our intelligent Appliances are supplied to you as a consumer. You are not permitted to bulk buy our products for any commercial, business or re-sale purpose. If you do, we reserve our rights and will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
d. Sorry but we can’t guarantee success with your cooking or growing. Some intelligent appliances might help you to grow things, others let you cook up a storm. We’re here to help and we want to bring sunshine into your lives which means we want you to make a success of whatever you’re doing with our products. If you’re fingers aren’t quite green enough or your omelette keeps burning, then we’re sorry but we aren’t liable in any way for this.
15. We want to look after your personal info and data
16. What’s ours is ours
a. What you see on our site is ours. Feel free to fill your boots reading, copying and downloading anything that is on our site but it does need to be for your private use only. Please don’t use any of our content or distribute it to others for the purpose of commercial gain. All the imagery, graphics, photography, designs, and text on our site contains intellectual property rights that belong to us. We ask you to acknowledge and respect that. If you do want to use anything on our site then just drop us an email and ask – there’ll be very few situations where we won’t do our best to help and say “yes, of course”.
17. Nearly there – please keep going with these other very important bits
a. We might transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will make sure that this transfer does not affect your rights under the contract.
b. Nobody else has any rights under this contract. We’re in this together and no-one else can muscle in - this contract is between you and us only. Nobody else has any rights to enforce any of its terms.
c. If a court finds part of this contract illegal, the rest will continue in force. All the different parts of these terms operate separately. If any court or relevant authority decides that any of them are unlawful, the rest of the terms will remain in full force and effect.
d. Even if we delay in enforcing this contract, we can still enforce it later. If we don’t insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
e. Which laws apply to this contract and where you can bring legal proceedings. These terms are governed by English law and you must bring legal proceedings in respect of our products and services in the English courts. What we would say is that we’d always want to avoid things getting to that stage, so if you’re not happy about something please send us a note and we’ll do everything we can to find a way to sort things out.
Intelligent Appliances Ltd Registered office: Clockwise, Yorkshire House, Greek Street, Leeds, LS1 5SH Incorporated and registered in England and Wales - Company Registration Number: 12454861 www.intelligentappliances.co.uk
Intelligent Appliances Conditions of Sale for purchases as a trade, profession or business (basically, anyone who is not a consumer)
1. Definitions Under the terms and conditions of sale set out above:
(a) The “Company” means CD (UK) Ltd and includes any of its trading divisions in operation from time to time, such as Intelligent Appliances.
(b) The “Buyer” means the corporation, firm, company, institution, person or persons to whom a quotation is made or to whom goods are sold by the Company.
(c) “Goods” means all products supplied by the Company under these terms and conditions, including, without limitation, appliances, machinery and consumables.
Any order accepted by the Company, whether it is based on, or results from, this or any other quotation or tender given by the Company, is deemed to incorporate these terms and conditions. Further, no variation or modification of, or substitution for these terms and conditions (even if included in or referred to in the document placing the order) shall be binding on the Company unless specifically accepted by the Company in writing.
3. Validity of Quotation
Unless previously amended or withdrawn, the Company’s quotation is open for acceptance for the period stated therein or, where no period is stated, for 30 days after the date thereof. The Company’s quotation is not an offer but merely an invitation to the Buyer to make an order for goods under the terms and conditions of the quotation.
All quotations are subject to written confirmation on receipt of order and to the goods to which they refer being available for execution of the order when received. Verbal arrangements are only valid when their acceptance is confirmed in writing by us.
5. Confirmation of Orders
Orders accepted by the Company may not be cancelled under any circumstances unless agreed in writing (which throughout these Conditions of Sale shall include letter and email only) by the Company. Cancellation of Goods ordered to the Buyer’s own specification will not be accepted. Orders by telephone are not accepted.
6. Returned Goods
Goods once dispatched may not be returned without the Company’s consent in writing. In any event, where such consent is given, it will be subject to Buyer complying with the terms, and any limitations contained in such terms, of our relevant “Returns Guidelines” in force from time to time for the type of Goods being supplied under this contract.
7. Warranty and Liability
The Company’s Goods are tested or examined before dispatch but are supplied without any warranty condition or guarantee, express or implied, that they are suitable for use under any special conditions or for any particular purpose, although such condition or purpose may be known to the Company at the time, nor, in the absence of a specific guarantee in writing, is any guarantee given as to the life expectancy or wearability of the Company’s Goods. In the absence of a specific warranty relating to a particular type of Goods, the Company will however repair, or at their option, replace Goods, in which defects under proper use and installation appear within a period of sixty calendar months after installation and which arise solely from faulty design, materials or workmanship, other than design or materials made for, or specified by, the Buyer, provided always that acceptable proof is rendered as to the date of purchase and any defective parts are promptly returned free to the Company’s address. The provisions of the Sale of Goods Act 1979 and Unfair Contract Terms Act 1977 shall apply to this contract, but this guarantee is given in lieu of all warranties or conditions and liabilities whatsoever implied by law, statute or otherwise, and in particular, without prejudice to the generality of the foregoing, the Company shall not be liable for loss of profit or goodwill of the Buyer or any other person acting, directly or indirectly, from any breach of this contract or for any other indirect or consequential damage whatsoever. Save as provided in this clause neither the Company, nor its servants and agents, shall be under any liability, whether in contract, tort or otherwise, howsoever, in respect of the Goods or for any damage or loss whatsoever and howsoever resulting therefrom or from any work done in connection therewith. Nothing contained in these terms and conditions shall be construed to limit or exclude the liability of the Company for death or personal injury as a result of the Company's negligence or that of its employees or agents.
Prices are subject to alteration or withdrawal without notice. The price of our intelligent appliances (which includes VAT and other taxes) will be the price shown on the order pages when you placed your order. It will be in £ sterling. If you do not place your order through our website then orders can only be accepted subject to the condition that Goods will be invoiced at prices ruling on the website at the date of payment for the Goods unless otherwise stated on an official quotation of the Company.
Illustrations and drawings are not binding as to details as our designs are subject to modification.
10. Weights and Measures
All weights, measurements, specifications, etc., are stated as correctly as possible but are not guaranteed and we exclude all liability for discrepancies.
When performance or production figures are given these are based on experience obtained during tests and do not involve us in any liability for failure to obtain equivalent results on any specified installation. All statutory or implied conditions or warranties are hereby expressly excluded.
Unless otherwise specified in the quotation, delivery shall take place:
(a) Where the Buyer chooses to collect the Goods itself, when the Goods are entrusted to it or set aside for its collection, whichever happens first, or
(b) when the Goods are delivered to the Buyer’s premises, or to such other premises as shall be stipulated in the contract.
If, by reason of the Buyer’s default, the Goods are not collected, or delivered by the date specified in the contract, the Company may either treat the contract as repudiated or alternatively store the Goods at the Buyer’s own risk and expense. Estimates of delivery dates and times are to be regarded as approximate only and the Company accepts no liability for any loss, injury, damage, or expenses consequent upon any delay in delivery of Goods. Delay due to circumstances outside the control of the Company shall not entitle the customer to cancel any order or refuse to accept delivery. Offers for delivery from stock are made subject to Goods remaining unsold on receipt of order.
13. Property in the Goods
The ownership of Goods supplied under this contract will only pass to the Buyer when all monies owed to the Company in respect of the Goods have been paid for in full. Until that time the Goods will remain the Company’s property.
14. Service Technicians
In respect of appliances and machinery only, by special arrangement and, if quoted at the time of booking, at extra cost, engineers can be provided for assembling and installing on site as soon as possible after delivery. The Buyer is responsible for ensuring that machine foundations and electrical connections are prepared and to provide reasonable assistance to our fitters during installation. No liability will be accepted by us or faulty workmanship unless we receive notification within seven days of execution of work by our engineers. Unless specifically agreed in writing ahead of a technician’s visit, all necessary plumbing, steam fitting, and pipe connections for dust extraction into centralised exhaust system are to be provided by the Buyer through his own contractors.
Risk shall pass when the Goods are delivered to the Buyer, delivery being defined as in clause 12 above.
Liability for payment for Goods shall arise on order, and Goods will only be delivered once payment has been received in full if payment is direct from Buyer or on receipt of confirmation of authorisation of financing through a third party company offering finance to the Buyer.
Without prejudice to its other rights, the Company may by notice treat this contract as repudiated if: the Buyer is wound up or dissolved or enters into liquidation, whether compulsory or voluntary (except for the purpose of a solvent reconstruction or amalgamation), or the Buyer becomes insolvent within the meaning of section 61(4) Sale of Goods Act 1979, or becomes bankrupt or enters into any voluntary arrangement or composition with his creditors, if the Buyer is an individual, or if the Buyer has any action, application or proceedings taken in respect of it for a Voluntary Agreement (as defined in Section 1 (1) of the Insolvency Act 1986) or effects a composition or reconstruction of its debts, or if the Buyer has an administration petition presented, or has a receiver, liquidator, administrative receiver, trustee or similar officer appointed, or if the Buyer is unable to pay its debts (as defined in section 123 of the Insolvency Act 1986), or a meeting is convened at which a resolution to wind up the Buyer will be proposed or on the passing of a resolution, or on any other event or default of any nature whatsoever which would cause the Company reasonably to consider that its ownership of the Goods or in their proceeds of resale may be adversely effected, or that it is unlikely to be paid in full for the Goods. When such notice is given, all Goods that remain the property of the Company shall forthwith be redelivered to the Company at the Buyer’s risk and expense and for the purpose of taking possession of such Goods, the Buyer, for itself, its administrators, receivers, managers, liquidators or trustees in bankruptcy hereby grant to the Company an irrevocable licence to enter its premises for the purpose of taking possession or repossession of the Goods.
18. Part Payment and Resale
If, notwithstanding the Buyer’ default, the Company chooses to enforce this contract, it shall recover and sell only so many of the Goods as may be necessary to obtain in full the purchase price, interest and any other sums due from the Buyer with such further sum as represents proper damages for the Buyer’s breach of contract. Any surplus Goods or funds obtained from such resale shall be passed on to the Buyer. If the Company chooses to treat this contract as repudiated, the Company shall repay to the Buyer any part payment of the purchase price of those Goods which remains after deduction of an amount representing damages for the Buyer’s breach of contract. If the Buyer sells any Goods which remain the Company’s property, the proceeds of resale and/or the claims to such proceeds shall at all times be held on trust for the Company and the Buyer shall pay all such proceeds into a bank account separate from all other monies and the Company shall account to the buyer for any sums in excess of the price of the Goods and other sums payable under this contract.
19. Applicable Law
Any contract subsisting between the Company and the Buyer shall be construed in all respects in accordance with the Laws of England and the parties hereby submit to the exclusive jurisdiction of the English Courts.
Clerical errors and omissions are subject to correction without notice.
21. Damage or Shortage
(a) Where goods are delivered by outside carriers, damage or part loss claims cannot be entertained unless the carriers and the Company is notified in writing within three days from date of delivery.
(b) Where goods are delivered by the Company and a receipt of delivery note signed by the customer is received, the goods will be deemed to have been examined and therefore no claim for damage or loss can be entertained by the Company for any claim received more than five days following delivery.
(c) The Buyer may not exclude this provision either by making his signature “unexamined” or by failing to sign for the delivery or otherwise.
Notices shall be in writing sent to the address of the appropriate party set out on the face of this contract or to such other address as may from time to time (by notice to the other party) be designated, and notices shall be deemed to have been duly given:
(a) on the date of transmission if sent by email
(b) on the date of delivery if delivered by hand
(c) two days after the date of posting if sent by First Class Mail
In providing service by post it shall be sufficient to prove the envelope containing the notice was properly addressed, stamped and posted, and in proving service by email, that the message had been sent to the intended recipients correct address or number.
23. No Waiver
The failure by either party to enforce at any time, or for any period, any one or more of the terms and conditions in this contract shall not be a waiver of them, or of the right at any time subsequently, to enforce all terms and conditions of the contract.
If any term or provision of these terms and conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions herein shall continue in full force and effect as if these terms and conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.
25. Force Majeure
The Company shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, local or global pandemics, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Company shall be entitled to a reasonable extension of its obligations. If the delay persists for such time as the Company considers unreasonable, it may, without liability on its part, terminate the contract.
Intelligent Appliances Ltd Registered office: Clockwise, Yorkshire House, Greek Street, Leeds, LS1 5SH Incorporated and registered in England and Wales - Company Registration Number: 12454861 www.intelligentappliances.co.uk
Our Intelligent Appliances Warranty For anyone who is not a business
Conditions We offer a 5-year warranty on all intelligent Appliances, which will start from the date of delivery to you.
The warranty covers parts and labour for the 5-year term based on whether any problem has proved to be either faulty materials or components. We will at our own discretion either repair or replace the goods free of charge, including any carriage costs.
This 5-year warranty is based on the following conditions:
1. The intelligent Appliance has been fitted/installed as per our instructions;
2. The intelligent appliance has been used for normal domestic purposes only, and in accordance with the manufacturer’s operating and maintenance instructions.
3. The intelligent Appliance has not been serviced, maintained, repaired, taken apart or tampered with by any person not authorised by us.
EXCLUSIONS - This warranty does not cover:
• Damage or lack of functionality resulting from incorrect installation, transportation, improper use or neglect, the replacement of any light bulbs or consumables, removable parts of glass or plastic;
• Costs incurred for calls to put right intelligent appliances improperly installed or calls to intelligent appliances outside the United Kingdom mainland (The UK Mainland is England, Scotland and Wales and excludes the Channel Islands, the Isle of Wight, the Isle of Man, The Scilly Islands, the Scottish Highlands & Islands and Northern Ireland and Ireland); • Normal wear and tear;
• Intelligent Appliances deemed to be in use within a commercial environment;
• Consumables such as grease filter mesh, bulbs and LEDs, carbon filters, damage caused to the body of the intelligent appliance by usage of detergent spray or other contaminants, damage or corrosion of the LED parts, glass and stainless steel parts;
• Any intelligent Appliance taken apart or serviced by unauthorised individuals or service engineers or replaced with other manufacturer’s components;
• An intelligent Appliance which is not installed with the correct size ducting, tubing, hoses or piping.
This warranty is in addition to your statutory and legal rights.
Intelligent Appliances, Clockwise, Yorkshire House, Greek Street, Leeds LS1 5SH
Our Intelligent Appliance refund policy for anyone who is not a business
Below you will see our return policy for customers in England, Wales and Scotland. To see the return policy for Northern Ireland and Ireland customers, please scroll down further. Returns (England, Wales and Scotland) You’re terribly sorry and all that but you want to send back your intelligent Appliance Don’t worry at all, these things happen, we’re in it for the long run and we want everyone to love our products; hopefully you’ll come back soon for something else. Whatever the reason, we will accept your return providing it complies with our Terms and Conditions of Service for anyone who is not a business.
How long do I have to return my intelligent Appliance?
You’ve got 14 days to return any goods you buy on the internet because you’re a UK consumer and that’s what it says in the Consumer Contracts Regulations 2013. Our bits of kit take some time to get used to though, so we want you to be really sure you love them – this means we’re giving you up to 28 days to return an intelligent appliance and to get a full refund.
I’ve been really busy and I’m only a few days late, can I still send it back, pretty please?
We know. Life just gets in the way sometimes. But that’s why we’ve already extended your returns period to a whopping 28 days, and we’re going to stick to that. Do still get in touch if something has happened to make you late. We’ll always have a chat and see what we can do – please note that any extension is at our sole discretion.
Right. I’m all ears, what do I need to do to send a return?
Please login to ‘My IA’ account and once you have selected the item(s) that you wish to return let us know a little info on why you want to return on the returns form.
That’s sorted. What’s next?
Great. Once you have submitted your return request, one of our team will be in touch within 24hrs (Mon-Fri) to arrange collection. We will take care of the rest.
Do I have to pay for the privilege of sending things back?
Absolutely not, this one’s on us.
When will I actually get my money back?
It might take us a bit of time to get the money from your card provider but we’ll always try to issue your refund within 14 days of getting our intelligent appliance back.
Can’t we just email you?
We love hearing from our lovely customers. Particularly when you’re reaching out to tell us how incredibly happy your new Intelligent Appliance is in your family. For refunds, however, we prefer the slightly less personal route on the order history section of the ‘My IA’ account, as every return will require the URN. This is the only way we can ensure a safe and swift returns process.
Are you sticklers for it being “as good as new”?
If you’ve been playing around with your Intelligent Appliance for a month then that’s fine, just please don’t cook on it or start growing stuff in it if you intend to return it. We check each product that is returned from top to bottom and back to front. If it is marked, damaged or otherwise in an unsuitable condition then we reserve the right to withhold a refund/exchange.
We will take care of ensuring its safe return so it is protected from the elements and comes back to us looking like the day it was born.
It’s not obligatory but if you can retain as much original packaging, please do. It would really help us and it’s doing the right thing for the planet. Plus it will help make your return faster so win-win.
It’s fine, we’re still friends.
Buying from a distance isn’t easy so returns do happen. It’s important to note that asking to return your intelligent appliance will not affect your statutory rights.
Please remember that we’re trying to run a kinder sort of business.
Sending products back and forth can’t be good for our planet and it certainly makes life more complicated for us. We do therefore retain the right to de-activate your account with us if we think you’re not playing nicely with us. Sorry, but not everyone does.